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About Southwest
Southwest Has Set The Standard In Central Florida For HOA / COA Management for Over Two Decades.
Southwest Property Management has been a trusted leader in association management throughout Central Florida for more than 20 years. Originally founded by long-standing industry professionals, the company entered its next chapter as its founders retired and entrusted the firm to new leadership. Today, Southwest is a private, locally owned and operated, woman-owned small business led by a University of Central Florida graduate, committed to delivering responsive, forward-thinking, and thoughtful management services tailored to the unique needs of each community we serve.
Our communities are supported by a team of highly trained and experienced Licensed Community Association Managers (LCAMs) who approach each association with the same care, accountability, and attention they would expect in their own neighborhood. Our managers are supported by a collaborative internal team that includes dedicated customer service professionals assisting homeowners, experienced accounting staff safeguarding financial integrity, and operations specialists ensuring efficient, consistent processes. This integrated approach allows us to deliver dependable service while maintaining high standards across every area of management.
Southwest provides access to one of the industry’s most advanced web-based homeowner portals (access on a PC or through our mobile app). Available 24/7 from anywhere with an internet connection, the portal offers real-time access to community information. Board members can review reports and financials to support informed decision-making, homeowners can access governing documents, account balances, contact us, and see payment options. This transparency strengthens communication and reinforces trust between Boards and homeowners.
At Southwest Property Management, exceptional service is not a slogan — it is a standard. Guided by the principle of treating others as we would want to be treated, we continually evaluate and refine our processes to elevate the experience for every community we serve and to consistently exceed expectations. If having a management company that is local, available, accountable, and responsive is important – – contact us.
The Southwest difference is real.
★★★★★
September 2025
We have been with Southwest for the past four years. Under the current owner, the level of professionalism and dedication has reached new heights.
They excel in communication, always being responsive and approachable, ensuring that homeowner concerns are addressed promptly. Their proactive approach to maintenance identifies and resolves issues before they escalate, preserving property value and enhancing resident experience. With transparent financial practices, we have peace of mind knowing where our money goes. The knowledgeable staff is well-versed in regulations, and their ability to tailor services to our community’s unique needs is invaluable. They actively promote community engagement, fostering a strong sense of camaraderie among residents.
Most importantly, the current owner exemplifies integrity and trustworthiness, making homeowners feel confident that their best interests are always prioritized. If you’re looking for a reliable and dedicated property management team, I wholeheartedly recommend this company.
What a difference a new owner can make!
★★★★★
January 2025
Huge RAVE to Natalie, Owner and President of SWPM! I had a billing issue that was a result of miscommunication with my HOA. I was not able to get a hold of anyone to resolve the issue so I reached out to Natalie, who was incredible!
She went above and beyond to explain everything and fix the problem for me (even working through the holiday which she absolutely didn’t have to.)
I could not be more appreciative of her - Customer Service 10/10 ⭐️
★★★★★
June 2024
With our old Management, we've had several managers. None of which served our community the way I hoped they would.
This new Management is so different. Supportive, willing to go out of their way to help anyway they can. Robert is the best. Answers calls immediately. fixes problems in a timely fashion. Ask him a question, if he doesn't know the answer, he'll find it and get back to you. I love his sense of humor. Working with him is pure pleasure!
★★★★★
July 2024
Southwest Property Management does a great job helping us to maintain high standards in our neighborhood.
★★★★★
June 2024
This is a wonderful management company. The best part is our property manager, Jordan Washington. She is incredibly smart and can handle any situation or problem. She shows great leadership and takes a proactive role to resolve all problems that occur.
The CEO, Natalie, makes sure everything in the company runs perfectly. Our association is in the best of hands with Jordan and Southwest Management.
★★★★★
November 2025
Karen in customer service for SWPM of CFl has gone above and beyond to help us navigate issues as new residents in one of their communities. Karen has been an invaluable asset in getting to the correct individual. She listens, cares & follows up. SWPM is fortunate to have her on their staff!
★★★★★
October 2025
I am very happy with the level of customer service I received when I called into the property management company. I had an emergency situation and the customer service team was wonderful and very helpful.
Donald was exceptional is making sure I had everything in order and walked me through the entire process and kept me updated every step of the way. It was such a pleasure working with him and feel he definitely earned these 5 stars!
★★★★★
July 2025
Nicholas, Jenna, and the rest of the SW team have been invaluable in helping get our SEVERELY mismanaged COA and neglected community back on track! Our newest Board of Directors spent about a year just getting the community to a condition SW would even take it on.
In the few months they've been managing our community they have helped uncover and rectify hundreds of thousands of dollars of waste, they have terminated insubordinate employees, they have brought in hard working, respectful employees who are adored by homeowners and other community residents. SW has helped us negotiate or re-negotiate contracts the previous board put in place that were HORRID and cost our community tens of thousands of dollars. They have helped correct maintenance issues that have been hidden and ongoing for decades.
I can't say enough positive things about this team. It's going to be a slow and steady process, but they have the patience, knowledge, and tenacity to see this through, and I'm excited to see our community continue to improve under their management.
★★★★★
June 2024
Karen works for Southwest Property Management. She is their shining star. Karen deserves a 10. She is very knowledgeable, helpful, and extremely thorough. She makes sure all tasks a completed correctly and all are satisfied with the results. It is a pleasure working with Karen and look forward working with her again.
★★★★★
August 2025
We recently had the pleasure of working with Eva from SW Property Management of Central FL and wanted to express how impressed we were. Her professionalism and friendly demeanor made the entire process a breeze. Eva was also incredibly knowledgeable, thorough in her approach, and always prompt in her responses. We can't say enough about how thrilled we are with her! Thanks so much!
8-12-25 Update: I would also like to add that last week we had to reach out again to SWP and spoke with Jonae for some questions and information we needed. She was thorough, prompt and super nice to deal with as well. Thank You!
★★★★★
June 2024
Since coming on board managing our subdivision; Robert has been hands on and fully engaged in all aspects. On one inspection in the Community. Robert followed up on a complaint where kids took mattresses and other debris to the lakefront. Robert went above and beyond by dragging the mattresses to the curb side for pickup. He didn’t have to do that. But he did. He has returned calls timely. Even during off hours. We appreciate his diligence and commitment to this challenging line of work! Keep it up Robert!
★★★★★
February 2026
The Southwest Property Management Company did outstanding work for our community in over seeing and working hard to make our roof project gets settled.
Our board is proud to work with our management company.
★★★★★
July 2025
Our association was “self-managed” and under the control of the same board for many years. When we realized we needed help, we reached out to Southwest Property Management—and it was the best decision our board could have made.
From day one, they’ve helped us unravel years of incomplete accounting, establish proper systems, and provided the professional guidance we desperately needed to begin restoring our beautiful—but broken—community back to the gem it should have always been. The road ahead is still long, but having Southwest as a true partner makes all the difference.
Natalie is a hands-on owner who leads by example, and she’s built a team that genuinely cares. Their LCAMs work alongside us, not just as vendors, but as collaborators invested in our success.
We are incredibly grateful to have Southwest and their dedicated team walking this journey with us
★★★★★
June 2024
Robert who is our new and recently appointed Property Manager has been doing a remarkable job.
In his short period of time here, he has a done a lot of work for the development following up all the necessary things communicating with the homeowners and the HOA.
The work he has done since he started are more that the previous Property Manager we had. He communicates very well with the HOA Board and ready to discuss any issues until they get resolved.
★★★★★
August 2025
Southwest Property Management has really done something great when they hired Juan😁!!!
He is professional, polite, helpful and welcoming. Juan actually seemed eager to help, patient in his disposition over the phone, he thanked me for calling him and for calling back after he followed up with me when he left me a msg. He explained how everything would be handled and it was all handled as he stated... with courtesy for my schedule, and a consideration for my feelings.
I rewrote this comment about 5 times because I found myself writing about how much I appreciated Juan taking care of everything. (the previous management was very difficult to work with) I believe Juan was very pleasant to work with and the process of getting the repairs was excellent and relaxing...hip hip hurray for our new association and the new manager assigned to my building Juan made a huge difference with personal compassion and professionalism.
★★★★★
June 2024
Southwest Property Management is an exceptionally good property management company whose leadership team is simply the best in the business.
I cannot recommend their services highly enough for any HOA or condo in Central Florida.
★★★★★
July 2025
I am so grateful that South West Property Management has taken on our community.
Southwest Property Management is an exceptionally good property management company whose leadership team is simply the best in the business.
When they stepped in, the neighborhood was in desperate need of professional and attentive management after years of neglect. It’s clear that they care—not just about ticking boxes, but about truly restoring and improving the community for all of us who live here.
Since they took over, we've seen steady and thoughtful progress. Issues that had been ignored for years are finally being addressed. They're not just putting on a band-aid—they're digging into the root problems and actually fixing them while this can take longer than just a quick band-aid I can see the progress and can’t wait to see all the results of their progress . Communication has improved, and we feel like there's a real plan in place now. We know there's still work to do, but it’s reassuring to see a management company that follows through and is committed to the long-term health of the community. Thank you, South West Property Management, for bringing back a sense of order and pride to our neighborhood!
★★★★★
December 2025
Karen was very pleasant and helpful...and followed through after our conversation with her. She is a great asset to Southwest Property Mgmt of Central Florida.
★★★★★
June 2024
I have been a board member for most of the past 20 years that I lived in Clermont. We have had Southwest Property Management for almost all of those years during which we have had several different managers responsible for our community.
For the past year Kevin has been a great partner in seeing that our homeowners and board members are receiving the attention and direction needed to keep our community compliant with our covenants while keeping our neighborhood a great place to live.
Kevin is timely in providing reports and information, responsive to requests, listens to understand, and offers appropriate advice based on his experience as well as what is important to us today and for the future. Kevin's performance has been consistent and I appreciate his dedication to our community.
★★★★★
December 2025
Karen J. was extremely helpful and expedient when accommodating us with a very specific request from another entity.
Glad to be supported by Southwest Property Management for HOA needs.
Our Core Values: Integrity, Dedication, Innovation.
At Southwest Property Management, we pride ourselves on operating with the utmost integrity, ensuring all our dealings are transparent and ethical. Our team is dedicated to the success and satisfaction of our communities, consistently going the extra mile. We embrace innovation, continually adopting advanced technologies and strategies to enhance our services and efficiency, ensuring we meet the evolving needs of the homeowners, communities and properties we manage.
Our Mission: Excellence in Every Interaction. Our mission is simple: to manage properties effectively, maintain beautiful and thriving communities, and ensure the satisfaction of every homeowner and board member we work with. We achieve this through our dedication to reliability, transparency, and proactive management practices.
Our Vision: Building Communities, Enhancing Lives. Our vision is to be the most trusted and respected management company in the region. We strive to build lasting relationships with our clients by enhancing the communities we manage and enriching the lives of the residents we serve.
Our Legacy: Celebrating Over 20 Years of Excellence. Founded in 2002, Southwest Property Management began as a small, home-based venture and has grown into a premier property management firm in Central Florida. Over the years, we have expanded our services to meet the evolving needs of our communities while preserving the personalized service that has always set us apart.
Southwest 2.0: A New Era of Innovation. After two decades of dedicated service, the original founders retired, creating an exciting opportunity for growth. Under new ownership and leadership, Southwest was revitalized with a renewed focus on exceptional service and community service. We revamped operations, elevated our standards, and invested in our team with comprehensive training programs. Our new approach, driven by a culture of servant leadership, has been met with enthusiastic and positive feedback from our communities. We’re excited about the future and committed to continuing our tradition of excellence.
See Your Neighborhood Like Never Before.
We provide you with an unparalleled variety of customizable financial reports. View accounts receivable, accounts payable, general ledger, banking, compliance, budgets and delinquency control with data processed and managed in real-time. The result is a better, clearer view of your neighborhood.
We Are Neighbors & Just The Right Size.
Southwest offers the best of both worlds — advanced systems and technology supported by the personalized service of a locally focused team. Our Community Association Managers regularly visit their communities, ensuring they stay connected and informed about what is happening throughout your neighborhood.
24/7 Access to Community Data & Accounts.
We provide online access to real-time account information at any time. Homeowners can check accounts at their convenience. Board members can see financials, see reports, review compliance and architectural issues and much more.
We Are Focused On Collections.
Our management services include collections. Our compliance team keeps a clear eye on delinquencies in your community with a sophisticated set of tools, systems and procedures that result in an incredibly efficient and successful approach to collections.
Thank you for supporting a local, woman-owned business. ♥
Join us in celebrating over 20 YEARS of making a difference, and discover how our expertise can elevate your community.
Customer Service Representatives are available Monday – Friday from 9AM to 5PM at our Maitland, Florida office.